Cancellation and Refund Policy

This policy applies to subscription fees paid to TODO: exact registered business name as printed on PAN / GST / Udyam certificate for the Atithi Service.

1. Cancellation

• You may cancel your subscription at any time by emailing support@atithiliving.com from your registered email or phone, or from your account settings.
• Cancellation takes effect at the end of the current billing month. You keep access until then, and no further charges are made.

2. Refunds

• First payment: if you are not satisfied, request a full refund within 7 days of your first paid subscription payment.
• Duplicate or wrong charges: any amount charged twice or in error is refunded in full.
• Service failure: if the Service is unavailable for more than 72 continuous hours due to our fault, we refund the fee for that month on a pro-rata basis.
• Other than the above, fees for a month already started are not refundable.

3. How refunds are paid

Approved refunds are processed within 7 working days to the original payment method through Razorpay. Your bank or card issuer may take a further 5–7 working days to credit the amount.

4. Rent and deposits

Rent and security deposits paid by tenants to PG owners are governed by the agreement between the owner and the tenant. Refund requests for these must be made to the owner. Atithi will help both parties by sharing the payment record.

5. Contact

Email support@atithiliving.com or call TODO: +91 XXXXX XXXXX (Monday to Saturday, 10:00 AM to 7:00 PM IST).